Great question! Sometimes we run into situations where we are unable to provide the same item back to you in exchange. In those cases, we will process a refund for the order rather than exchanging it. You should receive an email detailing your return process and whether we are providing you with an exchange or refund.
Why have I been refunded for an item instead of it being exchanged? Print
Modified on: Wed, 26 Feb, 2020 at 9:24 AM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.